Tag: booking engine

Essential Tips for VRBO Hosts: Mastering Your Vacation Rental

Posted on by Andjela Toncev

Ready to become a rockstar vacation rental host?

Whether you’re just starting out or looking to level up your VRBO game, crafting the perfect listing is the key to attracting guests and boosting bookings. With a little know-how and the right tools, you’ll be well on your way to running a successful vacation rental.

Let’s dive into the tips that’ll have guests hitting “book now” in no time!

What Are the Best Practices for a Successful VRBO Listing?

Did you know VRBO has over 2 million properties listed in 190 countries worldwide? Creating a successful VRBO listing is crucial to attracting guests and boosting bookings. Here’s how you can do it:

1. Take High-Quality Photos

Photos are the first thing potential guests will see, so they must look professional and showcase your property well.

    • Step: Use natural light whenever possible and ensure the rooms are tidy and clutter-free.
    • Tip: If you can, hire a professional photographer to capture the space. Great photos make a big difference in booking success.
    • Tip: Include pictures of key features like the kitchen, bedrooms, bathrooms, outdoor spaces, and any unique amenities like a hot tub or pool.
Creating visually appealing images for your VRBO listing as a successful VRBO host key tips

2. Write a Clear and Honest Description

Guests want to know exactly what they’re booking. Be descriptive and accurate in your listing details.

  • Step: Highlight the main features of your property, including the number of bedrooms, bathrooms, and any special amenities.
  • Tip: Mention local attractions or activities to help potential guests see the area’s appeal.
  • Tip: Be clear about any house rules (e.g., pet policies or quiet hours) to avoid confusion later.

3. Set a Competitive Price

Pricing plays a huge role in attracting guests. Make sure your price is reasonable based on the market and the value you offer.

    • Step: Research similar listings in your area to see how much other hosts are charging.
    • Tip: Use VRBO’s pricing tools to help you stay competitive. Adjust prices based on demand, seasons, and special events in your area.
    • Tip: Offer discounts for longer stays or last-minute bookings to encourage reservations.

💡Shining the Spotlight

We have to shine the spotlight on OTA Sync’s Yield calendar. Not only does it help set dynamic pricing and monitor it, but it also automates your pricing on all booking platforms!

4. Respond Quickly to Inquiries

Fast communication is essential for turning inquiries into bookings.

    • Step: Set up notifications to ensure you never miss a message from potential guests.
    • Tip: Respond within a few hours, even if it’s just to acknowledge the inquiry and let them know you’ll provide more details soon.
    • Tip: Be friendly and professional in your messages, answering all questions thoroughly.

5. Offer Personal Touches

Providing a personalized experience can set your listing apart from others.

    • Step: Leave a welcome note for guests or provide a list of local recommendations like restaurants and attractions.
    • Tip: Offer extra amenities like a bottle of wine, snacks, or toiletries to make guests feel more at home.
    • Tip: Consider small touches like personalized welcome baskets or a guidebook of your area to add a unique experience.

How to Write an Effective Property Description?

An engaging, well-optimized description is one of the most powerful tools a rental host has. It not only boosts VRBO’s visibility but also helps deliver a memorable guest experience. Here’s how to write one that converts browsers into bookings:

1. Start With a Keyword-Rich Headline

Your headline should clearly state your short-term rental type, location, and a standout feature—like “Modern Downtown Loft with Skyline Views – Walk to Everything.” This helps grab attention and improve search rankings.

2. Lead With the Guest Experience

Open with a line that captures how staying at your property feels. Think beyond the space—what kind of guest experience are you offering? Example: “Enjoy morning coffee on your private deck before exploring the city’s hidden gems.”

3. Keep It Descriptive But Easy to Skim

Use short paragraphs or bullet points to list key features, such as the number of bedrooms, fast Wi-Fi, pet-friendly policies, or a fully stocked kitchen—things that matter to modern short-term rental guests.

4. Use relevant keywords naturally

Strategically place keywords like “beachfront cottage,” “family-friendly short-term rental,” or “luxury mountain retreat” throughout your description without sounding forced. This helps your listing stand out on both VRBO and Google.

5. Highlight what makes your property unique

Emphasize the details that set your place apart—whether that’s a rooftop lounge, a game room, or access to local attractions. As a rental host, showcasing your personality and your property’s character can make a big difference.

6. Write for your ideal guest

Tailor your message accordingly if you’re appealing to families, remote workers, or couples. A seasoned property manager knows to mention kid-friendly spaces, a dedicated workspace, or romantic ambiance, depending on the target audience.

7. End with a strong call to action

Encourage bookings with a closing line like “Book your perfect short-term rental getaway now!” A simple prompt nudges guests to take action while your listing is fresh in their mind.

What Unique Features Should You Highlight in Your Listing?

To stand out on your listing on VRBO, you need to show what makes your place special. Guests want more than a bed—they want a fun and easy guest experience.

Show off features like a hot tub, big backyard, or nice views. These help your vacation rental get noticed.

If your place is near the beach, hiking trails, or downtown, be sure to say that—it can boost your occupancy.

Little things like smart TVs, fast Wi-Fi, or a cozy fireplace also matter. They show good property management and make guests feel at home.

If your place is great for families, pets, or remote workers, say so. These details can help raise your occupancy rate.

Even small extras, like games or a coffee bar, can make your vacation rental host profile stand out.

How to Set Competitive Pricing for Your Vacation Rental?

Setting the right price is key for any vacation rental host who wants to get more bookings and better visibility on their listing on VRBO.

Good pricing means finding the balance between profit and high occupancy. As a smart property owner, you should check what similar rentals charge in your area.

Using tools or working with a property management service can help you adjust prices based on seasons, local events, and demand.

Keeping a flexible cancellation policy can also help boost your occupancy rate since many guests look for listings they can cancel easily if plans change. This is also a part of VRBO’s promotion to not only stay competitive to Airbnb and Booking, but also to follow customer demand.

Your rates should match the quality of your vacation rental and the kind of guest experience you offer—don’t price too low or too high without a reason.

When your pricing is fair and your home is well-managed, it shows you’re a professional vacation rental host ready to welcome happy guests.

How Can New Hosts Improve Their VRBO Listings?

If you’re a new host on VRBO, there are simple ways to make your listing better and get more bookings.

VRBO doesn’t always show your full listing right away in search, so make your title and first sentence count. That’s what guests see first when they scroll.

Update your calendar often and respond to messages quickly. These small steps show you’re a reliable host on VRBO and help improve your ranking.

What Are the VRBO Host Requirements?

To become a host on VRBO, you need to meet some basic rules to keep your listing active and guests happy.

Your property on VRBO must be clean, safe, and ready for guests. It should also have working amenities like running water, electricity, and heat or air conditioning.

VRBO doesn’t allow listings that break local laws, so check city or state rules before hosting. Some places need a license or tax registration.

A platform like VRBO also expects you to respond to guests quickly, keep your calendar up to date, and follow through on all bookings.

Meeting these rules helps you stay in good standing and build a strong reputation as a host on VRBO.

Key tips for creating a successful VRBO listing how to rank higher on VRBO

How to Use VRBO Tools to Boost Your Listing?

VRBO and Airbnb both offer tools that can help you make your listing stand out. One of the best ways to improve visibility is by using the property’s best features in your description and photos. Highlight amenities that guests want, like a hot tub, a pool, or a fully equipped kitchen.

You can also use the VRBO and Airbnb pricing tools to adjust rates based on demand and keep your listing competitive. Offering discounts for early bookings or longer stays can help attract more guests.

To make it easy for guests to book your property, turn on Instant Booking. This allows guests to confirm their stay right away without waiting for approval, leading to more bookings.

Another great tool is the VRBO Guest Reviews feature. Good reviews increase your chances of standing out, so always ask satisfied guests to leave feedback.

💡Shining the Spotlight

Sending automated emails has never been easier with OTA Sync’s Property Management System. Creating messages that send out on check-out date automatically, with personalized touches, can help with increasing good reviews.

How to Rank Higher on VRBO Search Results?

Ranking higher on VRBO search results starts with optimizing your rental property listing. The more complete and accurate your listing is, the more likely you are to show up higher in searches.

Focus on improving your property’s best features in the title and description. Be sure to include keywords that guests commonly search for, like “pet-friendly,” “oceanfront,” or “walking distance to downtown.” This helps your listing appear in more relevant searches.

Another way to improve your ranking is by getting more bookings on VRBO. Higher occupancy and positive reviews help your listing appear in more searches. Always respond quickly to inquiries and maintain an active presence on the platform.

Lastly, offering Instant Booking can increase your chances of getting more reservations. The quicker you confirm bookings, the better your chances of rising in the search results.

What Are the Steps to Become a VRBO Premier Host?

Becoming a VRBO Premier Host is a great way to build your reputation and attract more guests. This status helps you stand out and gain trust as a top-tier short-term rental host.

Focus on delivering an exceptional guest experience by maintaining your property well and offering excellent communication. Always keep your calendar up to date and ensure that your listing is clear, accurate, and attractive. 

Positive reviews are key. As a short-term rental host, ask guests for feedback and respond to reviews—especially the positive ones. A good reputation built on guest satisfaction will help you reach Premier Host status.

Lastly, to keep your status, consistently meet the VRBO performance requirements, such as a high response rate, on-time check-ins, and low cancellation rates.

How to Encourage Positive Reviews from Guests?

Encouraging positive reviews is essential for building credibility and attracting more bookings. As a vacation rental host, your reviews directly impact your success on platforms like VRBO.

Start by offering an excellent guest experience from the moment a guest books your property. Clear communication, a clean home, and thoughtful touches like welcome baskets or local guides can set the stage for a glowing review. Use host tools to streamline your communication, respond promptly, and keep guests informed.

After their stay, kindly ask your guests for a review. A personalized message thanking them for their visit and encouraging them to share their feedback can go a long way. In the vacation rental market, guests appreciate being reminded to leave reviews, especially when they’ve had a great time.

What to Do with Negative Reviews on Your Listing?

Negative reviews can be tough, but they’re a chance to improve as a vacation rental host. When responding, stay calm and professional—acknowledge concerns, apologize if needed, and explain how you’ll resolve the issue.

If the problem was related to clear house rules, kindly remind future guests of the guidelines. If property damage was mentioned, explain how you’re addressing the issue and maintaining the property.

Use feedback to make changes—whether it’s updating amenities or improving cleanliness. Regularly keep your property in top shape to avoid recurring complaints.

By handling negative reviews well, you show future guests that you care and are dedicated to providing a great stay.

5. How OTA Sync Can Help

OTA Sync is an all-in-one, cloud-based software solution for managing hotels and apartments. Because of cloud-based technology, costs are drastically reduced, daily tasks are automated, and the overall efficiency and revenues of the property are increased.

OTA Syncsoftware is suitable for medium and small hotels, boutique hotels, hostels, guesthouses, and apartments. The company has over 2.000 satisfied users in 17 countries around the world.

There are four complete solutions for managing hotels and apartments:

For a free trial, click here.

Keep Learning

  1. Channel Manager vs PMS – What’s the Difference?
  2. How To Reduce Hotel Operating Costs
  3. Virtual Credit Cards: Everything You Need To Know

Choosing the Right HoReCa Products For Your Hotel

Posted on by Natali Paunovic

Spoons, beds, pillows, small shampoos. Every accommodation has to have them.

In a professional acronym, they are all called under the umbrella term “HoReCa”.

We are not involved with HoReCa products, we make tech solutions. But we are determined to help you navigate all your hospitality challenges.

How do you choose the right one for your hotel? Which ones do you need, and which ones can you skip?

Let’s dive right in and find out! 

What Are Horeca Products?

HORECA products represent all the equipment that meets the needs of hotels, restaurants, and cafés. The HoReCa industry is a giant one, with an estimated worth of around 260 billion USD before the COVID-19 crisis. In Europe, this industry employs around 8 million people.

It is an English acronym comprising the first syllables of these three words: hotel/restourant/catering. HoReCa products are everything you need to operate at the highest level, from kitchen appliances and tableware to furniture, bedding, towels, and more. 

Horeca products for your hotel and how to best choose them as well as best technology

The hospitality industry is very demanding, so the text below covers everything you need to know about quality hotel service. 

Know Your Numbers, Know Your Business

Choosing the right equipment isn’t easy, but some good advice can help you. 

You need to know some specific characteristics of your needs. 

Each part of the hospitality industry — hotels, restaurants, and cafés—must cater to their guests’ specific needs and expectations, ensuring a high level of best hotel service and customer satisfaction. So, you must consider what you want to offer to your guests. 

What is the volume of your guests? How much time do they spend in your acomodation? Which menu do they prefer? What kind of products are needed to prepare the food? 

It’s necessary to determine your strategy and make a plan according to it. If you have a small budget, you should consider buying multipurpose equipment. 

Let’s talk about data gathering. You can gather data about your guests in a few ways. All of them, however, demand good technology to support you on your journey.

A Good Booking Engine

With a good booking engine, you can gather and analyze data about guests booking through your website. Not only will this tech feature give you the opportunity to keep all the revenue without sharing it with a booking platform, but it will also give you some good info.

Is your accommodation usually visited by families or young couples? This will also let you know what HoReCa products your guests might prefeer.

If you want to know how to attract more direct bookings, click here.

💡Shining The Spotlight

We are shining the spotlight on OTA Sync’s Booking Engine. With secure transactions and fast integration that will seamlessly blend into your website, you can’t go wrong with this feature. 

A Powerful PMS

Choosing the right hotel management software can be tricky. You can’t be running a hotel through an Excel sheet anymore, so that’s out of the question.

If you have a good property management system, you can also gather information about your guests while having most tasks automatized. 

PMS is all about removing human error from your business. It also gives your employees more time to focus on the guests.

With this in mind, you can talk to your staff about their observations. They can notice more than you think and give you valuable insights.

💡Shining The Spotlight

We have to shine the spotlight on OTA Sync’s PMS. With a powerful cloud system, it solves all your hotel management problems. Less headaches, fewer mistakes. More happy guests, more info about them.

Competitor Analysis Is More Important Than You Think

If you are not sure what you need, competition can help you. You have to know who your biggest competition is and realize who their suppliers are. 

A hotel competitor analysis report is a powerful tool for identifying areas where your hotel can improve and uncovering opportunities to enhance its performance.

In the past, competition in the hotel industry was primarily localized, with hotel analysis limited to comparing to nearby competitors. However, with the rise of the internet, hotels from all over the world now pose a challenge, significantly increasing the level of competition. Understanding this broader competitive landscape is crucial for staying ahead.

It’s essential to filter the data and insights you gather, ensuring they align with a clear, consistent purpose. This process should ultimately support the creation of a strong, unified brand identity that resonates with your guests.

Going to hospitality fairs and networking events can also help you find top suppliers for your hotel.

3 Essential HoReCa Products

Hotel suppliers are crucial for running a hotel smoothly.  Statistics show that the demand for different HORECA products is changing, but regardless of your preferences, these products remain essential for you:

  • Food and Beverages
  • Packaging and Accessories
  • Equipment and Hygiene
Horeca products like food and beverages, package and hygiene as well as technology for hotels

 1. Food and Beverages

When we talk about food, we need to follow some basic standards. Every kitchen must have:

  • Basic ingredients 

Sugar, Flour, Oil…

  • Fresh ingredients 

Meat, Vegetables, Dairy…

  • Ready-made and semi-prepared products 

Frozen food, Pre-cooked meals…

  • Beverages 

Non-alcoholic and alcoholic, Coffee, and Tea.

A big trend in the hospitality industry has been sourcing ingredients locally. Tourists are looking for an authentic experience and want a taste of the local cuisine.

If you do source your ingredients locally, make sure to have it represented on your menu!

2. Packaging and Accessories 

Packaging refers to the various containers and materials used in hotels and restaurants, as well as in delivering food and beverages. 

We distinguish several types of packaging:

  • Takeaway packaging and delivery packaging 

Paper bags, plastic or biodegradable containers, aluminum foil.

  • Beverage packaging 

Paper straws, coffee cups…

  • Hotel packaging 
  • Eco-friendly packaging 

Whatever you choose, you need to know that in the HORECA sector, packaging has a crucial role in preserving product quality, enhancing customer experience, and supporting branding efforts. 

If you are unsure which of the above you need, restaurant and hotel suppliers personnel could inform you what you need for your hotel. 

Accessories in the hotel industry include all additional products that improve the guest experience and facilitate business. Also, they can represent hotel amenities, products, and services. 

Types of accessories: 

  • Dining accessories

Cutlery, napkins, trays, portioned condiments, and coasters.

  • Hotel accessories

Mini soaps, shampoos, bathrobes, guest slippers, and hairdryers.

  • Serving accessories 

Ice buckets, breadbaskets, sauce dishes.

  • Tech accessories

Digital menus, POS systems, and QR code scanners for ordering. 

We, of course, recommend the OTA Sync all-in-one hotel system, which transforms your hotel and property management operations, improves employee productivity, and increases sales performance.

OTA Sync is far from just an accessory, it is a powerful hotel management system. We gladly recommend it as it comes with all necessary tech add-ons. This way, you don’t have to commission 5 different companies for one service each. 

Although it may not seem that way, accessories are very important. The comfort they provide will attract guests with refined tastes who appreciate luxury and are willing to invest in it. 

High-quality accessories will also help employees be more efficient, while branding them will contribute to strengthening the brand. 

3. Equipment and Hygiene

Hygiene and equipment include all devices and tools necessary for successful and safe operations. These products are: 

  • Kitchen equipment

Ovens, grills, deep fryers, mixers, refrigeration units, dishwashers.

  • Bar and restaurant equipment

Coffee machines, blenders, beverage refrigerators, tableware, and cutlery.

  • Hotel equipment

Beds, mattresses, safes, minibars, hairdryers, and water dispensers.

  • Technical equipment

POS systems, cash registers, digital menus, lighting, and sound systems.

Linen


Linen plays an important role in guest comfort and overall hygiene in the hospitality industry. We distinguish the following: Bedsheets, pillowcases, blankets, duvets, towels, bathrobes, guest slippers,
tablecloths, napkins, chair covers, etc…

Depending on your preferences and budget, you can choose sustainable linen options made of organic cotton, bamboo fabrics, or eco-friendly alternatives.

Hygiene


Hygiene is imperative for every hotel to run smoothly, as it directly affects guest safety and health. 

  • Personal hygiene: Uniforms, gloves, caps, face masks for staff.
  • Kitchen and facility hygiene: Cleaning agents, antibacterial soaps, disinfectants.
  • Guest hygiene: Soaps, shampoos, wipes, hand sanitizers.
  • Hygiene maintenance equipment: Vacuum cleaners, steam cleaners, disinfection devices, waste bins.

A key part of hotel hygiene is the staff. 

It is essential to provide them with proper training and strictly enforce all rules to avoid guest complaints or any serious health consequences. Therefore, choose staff who are skilled and professional, and if you hire a cleaning and maintenance agency, make sure to check its reputation and reviews.

How Can OTA Sync Help?

OTA Sync is an all-in-one cloud-based software solution for managing hotels and apartments. Because of cloud-based technology, costs are drastically reduced, daily tasks are automated, and the overall efficiency and revenues of the property are increased.

OTA Sync software is suitable for medium and small hotels, boutique hotels, hostels, guesthouses, and apartments. The company has over 2.000 satisfied users in 17 countries around the world.

There are four complete solutions for managing hotels and apartments:

For a free trial, click here.

🚨Special Offer

Want to stay on top of things and receive special offers and discounts? We’ve got you!

OTA Sync rewards smart hoteliers by giving out special discounts. To receive yours, click HERE!

Keep Reading

1. The Glamping Business: How To Increase Your Revenue 

2. Virtual Credit Cards: Everything You Need To Know 

3. Top 5 Hospitality Trends We Expect In 2024

AI In the Hospitality Industry

Posted on by Aleksandar Zovko

We all saw this coming! The inevitable times of computers becoming inseparable parts of our business. Artificial intelligence isn’t exactly like the movies would have you believe.

Robots (AI) could very well be our friends. They’re our friends and a handy tool in our day-to-day life as society advances. Who wouldn’t want a little extra help in their industry? 

For example – AI in hospitality. Integrating artificial intelligence (AI) in the hospitality industry is reshaping how hotels operate and interact with their guests. 

As AI technologies continue to advance, they offer innovative solutions that can enhance guest experiences, streamline hotel operations, and optimize revenue management. 

Let’s dive into the transformative role of AI in hospitality, its benefits, use cases, and future trends!

What is AI?

Artificial intelligence (AI) is a technology that learns and performs tasks. This tech is rapidly evolving by the minute!

AI learns from experience instead of having to be programmed. This means that every time you ask it to help you with a task, it is learning from it.

The design behind its processing is inspired by the human brain! It uses a layered structure of interconnected nodes. Pretty cool right?

💡Fun Fact

AI is predicted to surpass human intelligence by 2045! (Technological Singularity)

What is the Role of AI in Hospitality?

Artificial intelligence is here to automate routine tasks, optimize operations, and deliver insights on the best ways to cater to guests based on their preferences in the past.

Overall, deploying AI enhances guest experience through personalization and organizes vital components in the establishment to ensure positive revenue growth.

Enhanced Guest Experience Through Artificial Intelligence

Let’s jump into the potential of generative AI in the hospitality industry to enhance guests’ overall experience. What can a glorified computer do for our guests? 

Take a look at the image below to find out!

Artificial Intelligence or AI enhancing customer experience in the hospitality industry and hotels.

What Do All Of These Features Mean?

It might seem obvious to some. Many people might be confused about the purpose or benefits of any of these features.

Let’s break down what each one of these stands for, so you don’t miss a thing.

1. Personalized Guest Experience

AI’s contribution to personalized guest experience is solely based on recognizing patterns in previous bookings a guest has made.

Generative AI recognizes room, dining, and other guest preferences to enable a more unique experience and tailoring to specific needs.

2. Smart Rooms

Smart rooms have AI-integrated IoT systems, allowing guests to control room lighting, temperature, and other room features.

This is an excellent way to create a highly technological experience for your guests. This is something you want to be a part of your brand.

3. Facial Recognition

AI-powered facial recognition grants guests the luxury of access control entering spas, gyms, rooms, and other facilities.

Except it doesn’t stop there, facial recognition even goes as far as improving market research by determining how many people are in a location and what their moods might be.

4. Automated booking and pricing

Automated booking and pricing: offering rooms based on guest history and handling pricing through market analysis. Making it the job of a computer reduces the chances of human mistakes!

💡Shining The Spotlight

You don’t have to wait for AI to be integrated into your hotel. You might even be skeptical of it. The good news is that OTA Sync automates daily tasks and gives you insights into the market right away.

With our Channel Manager, you can make sure all your booking channels are handled and you can adjust your prices to the current market.

5. Answering general questions

Answering general questions powered by AI chatbots: Instant 24/7 customer service by handling reservations, providing hotel information, and resolving common guest inquiries.

This will free up staff to help customers with more complex needs.

💡Fun Fact

Travel agencies have seen a 25% increase in bookings and a 40% decrease in booking times since introducing conversational ai.

Streamlining Operations in the Hospitality Business

AI is reshaping overall operational efficiency.

It is optimizing energy consumption, enabling predictive maintenance, and boosting sustainability all in real-time. By managing energy consumption, the opportunity to cut costs increases and so does profitability.

Reducing energy consumption while streamlining operations with artificial intelligence in the hospitality industry for hotels

1. Revolutionary Revenue Management With AI

Cutting costs through energy management is one thing, but AI also helps with gathering vast amounts of data throughout the market to predict demand and adjust pricing accordingly.

Use AI to keep up with the market trends. It is one of the only ways to stay on top. Competing against other hotel establishments aggressively and quickly is key. 

2. Further Leveraging AI Algorithms for Hotel Revenue Management

A vast majority of people hire accountants. Why? Handling finances, revenue, or any form of accounting for personal or business use can be stressful and time-consuming.

Accounting is a critical aspect of the hospitality industry, why not use AI as a management system? AI will most accurately manage financial operations without the risk of human error. 

3. Understanding AI Analytics for Increased Hotel Revenue

AI analytics is becoming a cornerstone of effective revenue management in the hotel industry.  What it comes down to is data collection.

The potential of AI in collecting data is enormous which is crucial for hospitality. The collection of data is not something brand new and it has been around since the birth of the internet.

However, according to a McKinsey report, it has dramatically been an accelerating trend in the hospitality market with the use of AI tools.

Overcoming Resistance to AI Implementation

As AI continues to evolve and become more popular by the day, it isn’t uncommon to see some resistance to implementation.

You might think, why? Well, there are various reasons as to why an employer might not want to adapt to an AI-powered system.

  • Fear of change: This is a big one, where an employer may fear these new technologies can put them out of a job, or an employer may fear their employees will simply resist AI adoption.
  • Lack of equipment: May play a role in why an employer would refuse implementing AI. Simply put, there aren’t enough computing resources or technical support to back an AI system.
  • Lack of technical skills: The famous saying “I am not tech savvy”. Vast amounts of individuals simply do not have the technical experience to implement such a tool. 
  • Ethical concerns: AI bias and data privacy. 

How can we overcome such an issue? The key to solving such a dilemma is to address job security concerns, implement further employee training and education, and gradually implement these changes while ensuring data privacy and bias mitigation are addressed as these changes make headway. 

Training Staff for AI in Hotels

Getting your staff familiar with AI may be a challenge, but not one impossible to tackle. Introducing new ways of training can be a fun process for everyone involved.

Workshops, collaborative learning, and overall hands-on experiences are great ways to train employees with AI. Many of these workshops can be outsourced to other institutions, returning staff educated on the subject and ready to roll!  

What are the Latest and Upcoming AI Technologies in the Hospitality Industry?

1. Innovative AI Health Tools for the Hospitality Sector

Trends show hospitality services benefit greatly from AI capabilities. As the adoption of artificial intelligence continues to rise, new technologies follow.

Different ways AI can assist in well being in the hospitality industry

AI can help hospitality with the integration of wellness programs, offering dietary tips, closely monitoring potential health risks, and mental health services.

In a post-pandemic world, the hospitality industry is expected to be on top of wellness concerns.

2. IoT (Internet of Things) 

IoT consists of vast amounts of advanced technologies that will improve guest service by further personalizing service. AI is being used to operate these luxuries, such as smart thermostats, smart lighting for daylight harvesting, voice and facial recognition technology, predictive maintenance, and resource consumption management. 

AI solutions to sustainability, personalized guest experiences, contactless services, and updated marketing strategies with the new tech to advertising have led and forecasted a 5.5% CAGR increase in the hotel industry according to Research and Markets.

Compound annual growth rate expectations from 2024 to 2028, artificial intelligence in the hospitality industry

💡Compound annual growth rate expectations from 2024 to 2028.

3. Robot Waiters

Artificial intelligence technologies are still being tested in various areas, one of which happens to be robot waiters. Yes, you read that correctly, robot waiters.

In a time where staff shortages have become a common issue in the industry, implementing AI technologies in food delivery services enhances guest experience with increased time efficiency and delivery accuracy.

These robots would be activated through mobile phone applications where guests may order meals and have them delivered in a contactless fashion. Not only does this improve the guest experience in a post-pandemic world, but it would also solve the short-staff dilemma. 

💡Shining The Spotlight

If you’re thinking about adding these robots as a part of an event organized in your hotel, we think that’s an excellent idea. OTA Sync has organized an event where we had a robot serving drinks to our visitors, and they were delighted!

Banquets are no easy feat, and you will need all the technological back-up you can get. That’s why you can read about our Banquet Feature and see how it can make everything run smoothly.

As artificial intelligence continues to evolve, its impact on hospitality management is expected to grow significantly. Future trends indicate an increased focus on hyper-personalization, where AI algorithms will analyze guest data to create highly tailored experiences.

Research shows that approximately 80% of hotels use, or plan to use, AI and data analytics to help them present guests with personalized offers.  This level of personalization will not only enhance guest satisfaction but also foster loyalty, as guests will feel more connected to the hotel brand.

As AI continues to evolve at the rate it has been, it is expected to see new advanced AI technologies enter the market and continue to outperform the industry’s former ways of business.

Integrating AI Technologies into Hospitality Operations

Integrating AI into hospitality operations requires a strategic approach that considers both the needs of the hotel and the expectations of guests.

This process begins with identifying where the implementation of AI will deliver its benefits the hardest. Whether it’s through AI-powered booking systems, customer service chatbots, or revenue management algorithms, the focus should be on enhancing operational efficiency and guest experiences.

Conclusion 

The use of artificial intelligence in hospitality is trending upwards at a very fast rate and businesses are using AI to better interact with guests at a faster and larger rate, improving revenue management, and streamlining operations.

The power of AI has proven itself day by day with impressive CAGR increases, helping the hospitality business better connect and serve guests efficiently. It can also help hotel operations become sustainable and cost-effective. AI in hotels may be a challenge to integrate.

Training staff to become proficient with AI tools, offering staff full transparency of AI applications, fear of change, and lack of technological equipment are possible challenges that may be faced in the future, but easily overcome.

AI innovations are reshaping the hospitality industry for the better, why not let our AI friends in and give them a chance? 

How OTA Sync Can Help

The solution to save time and increase income is here! With our software comes a reduction in time spent on tedious tasks that would otherwise be done manually, and with that comes an increase in revenue. 

Our 2,000 satisfied users in 17 different countries speak for us. If you manage medium and small hotels, boutique hotels, hostels, guesthouses, and apartments, OTA Sync is the ideal solution.
See what we can do with simple use but effective software:

✅The Property Management System

✅Booking Engine

✅Channel Manager 

✅The Guest App 

📲The mobile app is now available, significantly increasing the time-saving potential.

All of this is aimed at ensuring that guests leave happy and return with the best experience at your hotel. 

🚨Special Offer

Want to stay on top of things and receive special offers and discounts? We’ve got you!

OTA Sync rewards smart hoteliers by giving out special discounts. To receive yours, click HERE!

Keep Reading

  1. Cloud VS On-premise PMS: Comparison To Choose The Right One
  2. Virtual Credit Cards: Everything You Need To Know 
  3. The Glamping Business: How To Increase Your Revenue 

How To Increase Hotel Occupancy In Low Season?

Posted on by Milica Radojčić

Every year, the same question arises for every professional who wants to increase hotel revenue – how to get more bookings during the off-season?

Everything is perky during peak season. Hotel occupancy rates are high. When the slow season comes around, hotel revenue starts to be low.

Most general managers in the hospitality industry know what hotel seasonality means and why it is so important to know more about it, so let’s define it.

Let’s dive right in.

Why Is Seasonality Important For Hotels?

The basic definition of seasonality is variation in demand for hotel services at different times of the year. Hotel demand changes cyclically and since it follows the same patterns, it can be predicted. 

The demand equals revenue. The more guest visits a hotel, the higher its revenue. So, the occupancy rate is directly connected to hotel income, and that is the answer to why it is so important.

The only real result of working in any business is good income. The situation is not different for the hotel business – when you have a full hotel every time of the year, we are sure you are doing well.

But when a good discount for guests is not enough to increase profits, you need new strategies.

In seasonality, you can distinguish three periods important for revenue management:

  1. Peak season
  2. Shoulder season between the periods when prices are relatively moderate
  3. Off-season
Low season in hotels: how to increase hotel occupancy during low season

What Is Off-season And What Does It Mean For Hotel Occupancy?

Low or off-season, is a time of the year when the demand for accommodation is low, and prices need to be even lower if you want to fill your rooms. This period can be challenging for those in the hotel business.

The off-season depends on the specific location of the hotel, the target audience, and other characteristics connected to the hotel. Every hotel is different so the ways to boost hotel occupancy during the low season also are.

For the seaside hotels, the typical busy season is summer. The sunny days, warm weather, and often activities near the sea invite tourists to come to the location.

For ski resorts situation is the same during the winter, snowboarding and skiing are tourist’s favorite activities.

But, when different weather comes, certain activities are no longer present. Tourists simply do not show interest during that period. When this time rolls around, you need to rethink strategies to increase hotel occupancy and make your hotel active again.

As we said, the reasons why a period like that is called low variates from hotel to hotel. There are ways to boost hotel occupancy and hotel revenue during the low season. You just need to analyze the situation with patience.

How To Determine Low Season For Your Hotel?

The first answer you need to find out is when is the start of low season for your hotel – at what period the booking rate goes down. 

The second goal is defining everything that affects your hotel in a certain period. Is that weather, a holiday, or some kind of event?

The next step is to determine the most common factor that affects the low period for your hotel. There may be more than one factor. We will help by listing potential factors that affect the low season.

What Are The Most Common Factors That Affect The Low Season?

We already know the core information – every hotel is different and low season often depends on things we can’t control, like the weather. But there are other things we can control to improve the hotel’s business.

These are the most common challenges that we can overcome with a careful marketing strategy. Let’s find ways how to increase demand and revenue during the low season.

Factors that affect the low season in hotels, including weather, holidays, the economy

1. The Weather

The weather brings a lot of challenges during the off-season.

This is the most common factor because it affects the needs and wishes of the guests. This often means the absence of some activity under seasonal weather conditions.

If your hotel ski-in ski-out, you already notice changes when there isn’t much snow around. The same goes for the hotels on beach-side destinations.

But what about the city hotels? Are changes in high and low season the same? The answer is yes, but you can’t see drastic changes like in specific destination hotels. 

So what should you do? What is the right way to increase hotel revenue? 

Try to think about other activities for guests, so they will have a reason to stay at your hotel.

2. The Holidays

During the festive season, hotel rooms can be full and income high. But immediately, when it comes to the end of that period income goes down for plenty of hotels. 

There are different types of holidays that affect your hotel’s occupancy.

🎉School Holidays

If your hotel is located in a destination popular for families, school holidays can potentially have a big impact because families are more likely to take their children on holiday.

Accommodate these guests by having family-friendly spaces ready for them. Playgrounds for children as well as educational workshops made for them are a great way to go about this.

Want to see them come back outside of these holidays? Use automatic mailing options on your property management system to offer them a special discount on family or even adult-only visits. Parents deserve a getaway as well!

Consider sending them a coupon as low season approaches and see these families become loyal guests!

💡Shining The Spotlight

We’re shining the spotlight on OTA Sync’s property management system that allows you to send out automatic emails to guests. It can be coupons, birthday greetings, you name it!

🎉Local Holidays

Similar to school holidays, local holidays have a big impact on the hotel.

If you know the main local holidays you can control hotel revenue during the off-season and build your plan perfectly. For example, a lot of people will stay at home to celebrate holidays like Christmas and Thanksgiving. On the other side, New Year or Labor Day are famous times for trips.

On the other hand, small local holidays can be something that can boost your hotel’s occupancy. Is there a lesser-known tradition or carnival going on locally? Promote it and attract tourists to come and experience the authentic atmosphere of your culture.

Additionally, include locally sourced ingredients in your menu. Travelers love unique and authentic experiences.

🎉International Holidays

It is important to plan for all types of holidays. If some holidays are not generally known to you, it does not necessarily mean that you will not have guests from the area that celebrate that type of major holiday.

Research and try to attract new guests by promoting special deals for international holidays. Don’t stop there.

Create partnerships with other local businesses like car rentals, to ensure these international travelers have everything they need in your hotel. What a package you are offering now!

Low season? Never heard of it.

3. The Economy

Economic factors shape guests’ willingness to spend money, and as a result, they tend to choose not to visit certain places or not to travel at all.

The first problem with the economic trend is that is not a season, so it’s not easily predictable. High interest rates, inflation, and large-scale layoffs have a big impact on hotel occupancy.

This is important for the both, leisure and business sectors, guest experience is the same.

These situations give you an excellent opportunity to express sympathy. Creating special deals and talking about these conditions in your campaigns can give your hotel a good rep.

How To Overcome The Low Season?

Every hotel, from the biggest to the smallest experienced this kind of problem. For each problem, there is an effective solution, you just need to get creative to choose the best ways to increase income. 

The main step you need to take to maximize revenue and increase bookings is to build an effective marketing plan. Every time of the year can be good as high season if you carefully build your marketing strategies.  

Here are some ideas on how to increase demand and boost hotel occupancy levels by paying attention to certain things.

1. Pay Attention To Hotel Guests

Does a good experience in your hotel, guarantee a return guest?

The critical part of growing a successful business is to build strong and trustful relationships with your customers. In any hospitality business, you need to build a good strategy to keep guests, the same as gaining new ones. 

It’s important to ensure the best experience for guests, but first start by analyzing your target audience – who are they?

Once you have figured out your target audience make sure to offer them additional interactions that will have them feeling like they are right at home.

The first data you need to analyze when it comes to your target group is basic: age, gender, occupation, interests, and general lifestyle of guests who frequently visit your hotel. Then it will be clear to you what exactly you need to pay attention to, to offer guests what they want.

Business travelers? Quiet spaces and good internet. Families? Entertainers for kids that give the parents some time off. Couples? Candle-lit dinners are a spark of romance.

Details go a long way.

💡 Shining The Spotlight

Don’t worry if your target groups are confusing you! Our software will help you improve your guest experience.

OTA Sync automatizes all tedious tasks in your hotel, giving your staff the time to dedicate to your guests.

There is no better achievement than a happy guest who will promote your hotel after having the best experience. Once you know who your customers are, you will know what services they will be most satisfied with.

 2. Loyalty Programs

If you’re not sure why it’s important to keep guest information after they leave, we are about to give you some fresh insights.

Email and other contact information are just some of the details you need to ensure your guests return in the right way. 

Loyalty programs will ensure that your relationship with your hotel guests is much stronger. So make sure the hotel stays in touch with them. Don’t forget to sort their email addresses where you can send them discounts, offers, and similar benefits to ensure their loyalty and return next time.

If you want to retain guests who are traveling for business, you can remind them of previous events they attended at the hotel.

3. Online Presence

Online presence plays a very important role in today’s era.

Today, the vast majority of travelers and potential guests book accommodation online. For those who know how to properly utilize the online world, it can bring a lot of profit to their business.

So hurry up and start to find ways to promote your hotel online, the outcome will be more reservations. 

4. Accessibility And Visibility

It is very important to have a well-developed website where guests can see all the important information they need.

A presence on platforms like Booking.com and Airbnb.com is essential as it is one of the most common ways for guests to find accommodation in today’s era.

5. Reviews

Don’t forget to ask your guests to leave you a review, especially on popular review sites like TripAdvisor.com, Yelp.com, or Google Reviews.

6. Marketing And Promotions

Email marketing and social media can be great contributors when it comes to maintaining a brand’s online presence and digital transformation.

7. Easier reservations

An online booking system, like Booking, is important because it makes the reservation process easier, especially for the younger generation.

A suggestion that can make a significant difference in your hotel’s occupancy is to create an option on your website to make direct reservations. OTA Sync Booking Engine can help you with this, handling every booking on your website with ease!

8. New Hotel Spaces

Creating new spaces within the hotel itself can contribute to higher revenue.

As long as the hotel is in the mountains, during the summer days you can create a space with a spa center, or swimming pools to attract guests with such amenities. The same thing applies to hotels in summer destinations in the winter.

There are many ideas for new spaces, from a coworking zone, and a wellness center to a business meeting room. It’s up to you to decide and beat the competition next season. 

You just need to be a little creative and the revenue will come. Good luck!

🤓 If you are interested in hearing more about the topic, hotel business tips, and the way to increase hotel revenue, you can find out on our OTA Sync Blog.

How OTA Sync Can Help

The solution to save time and increase income is here! With our software comes a reduction in time spent on tedious tasks that would otherwise be done manually, and with that comes an increase in revenue. 

Our 2,000 satisfied users in 17 different countries speak for us. If you manage medium and small hotels, boutique hotels, hostels, guesthouses, and apartments, OTA Sync is the ideal solution.
See what we can do with simple use but effective software:

✔️ The Property Management System

✔️ Booking Engine

✔️ Channel Manager 

✔️ The Guest App 

📲 The mobile app is now available, significantly increasing the time-saving potential.


All of this is aimed at ensuring that guests leave happy and return with the best experience at your hotel. 

Keep Reading

  1. Cloud VS On-premise PMS: Comparison To Choose The Right One
  2. Virtual Credit Cards: Everything You Need To Know 
  3. The Glamping Business: How To Increase Your Revenue 

The Glamping Business: How To Increase Your Revenue 

Posted on by Andjela Toncev

You’ve heard of camping and probably enjoyed a night beneath the stars yourself. 

Make way for camp’s fancy cousin – glamping! 

With winter around the corner and many tourists wanting the camping experience but not the weather discomfort that comes with it, glamping is a perfect solution.

This blog will discuss how to take your business to the next level. We will also mention some marketing tips and tricks here and there.

Most of all, we will focus on helping you increase your revenue as a business owner.

Let’s dive right into the world of glamour and glitz of glamping!

What Is Glamping?

The word originates from a fuse of two words: glamourous and camping.

As the name suggests, this form of vacationing appeals to travelers who want to experience adventure and nature, but don’t want to compromise on comfort. 

This trend has gained a lot of traction in recent years and has attracted a new audience of nature lovers and luxury tourists.

A glamping accommodation could be:

✅ Luxury Tents

✅ Yurts

✅ Geo Domes

✅Bell Tents

✅Cabins

✅Pods

✅Shepherd Huts

✅Treehouses

How The Glamping Business Rose To Popularity

The hustle of the city never slows down. Gone are peaceful evenings with the family, big cities never sleep.

Paired with the marketing efforts of this new hospitality branch, the glamping experience quickly appealed to a broad audience. Not giving up comfort yet having an opportunity to escape to nature appealed to many.

The main draw for this kind of vacation is the visual experience. Accommodations are usually set in beautiful nature resorts or scenic locations.

Catering to these travelers can be a bit of a challenge. These tourists expect the sites to be sustainable and eco-friendly since their stay is about connecting with nature. 

3 Types Of Glamping

If you want to focus your brand, you should know what different types of glamping there are. 

Once you find something that rings a bell, focus your business plan and marketing strategies according to your brand. 

3 types of glamping: luxury glamping, adventure glamping and eco-friendly glamping. Tips on how to increase your ROI in glamping.

1. Luxury Glamping

Tourists interested in luxury glamping want an exclusive experience and fine dining set in picturesque nature sites. High-end hospitality combined with the beauty of nature is what makes the allure of this type of experience.

💡Marketing Pro Tips

  1. When trying to appeal to these kinds of travelers, emphasize the look and design of the accommodation you offer. Showcase the blend of luxury, comfort, and scenic nature that surrounds it. Focusing on what sort of guest experience you offer can be something that separates you from the crowd in social media marketing.
  2. You can film a video that showcases a day in the life of a guest glamping at your site. Make sure you’re showing both the comfortability of the accommodation and the beauty of nature that surrounds it.
  3. Rainy day? Don’t put that camera down just yet! Showing someone being cozy in your glamping site while the elements rage around them can emphasize what you offer.

2. Adventure Glamping

What are thrill seekers and nature enthusiasts supported to do when they don’t want to compromise on comfort? They should go adventure glamping, of course!

Branding yourself as an adventure glamping site means offering exciting nature-related activities. Being close to hiking trails or bungee jumping sites can also be an added benefit for this sort of glamping business plan.

Collaborating with a local nature guide or a local business that offers quad rental can be an added benefit to your business.

💡Marketing Pro Tips

  1. When trying to appeal to these adventure seekers, don’t forget to list all of your amenities as well. It’s a given you will show beautiful hiking trails and thrilling activities. Don’t forget glamping is all about not compromising comfort.
  2. Do you offer massages after a long and tiring adventure? Or a comfortable chair or a hammock people can relax in? Don’t forget to show it!
  3. These adventurers tend to be rather social as well. Making a campfire in the evening can be very appealing for them. If you don’t mind the noise, you can get them an acoustic guitar and watch them come back to your campsite year after year.

3. Eco-friendly Glamping

Fostering a connection between humans and nature, this accommodation style is all about the green agenda. Tourists seeking sustainability are the target audience here. 

💡Marketing Pro Tips

  1. Showcase sustainable practices. Highlight your environmental commitment by showcasing your eco-friendly practices on social media and your website. Share behind-the-scenes content of your sustainable building materials, energy-efficient systems, and waste reduction efforts. 
  2. Partner with Eco Influencers. Invite them to stay at your glamping site and share their experiences with their followers. Their authentic reviews and captivating content can amplify your message and attract eco-minded travelers eager to support green businesses.
  3. Create special promotions for guests who prioritize sustainability. Offer discounts or perks for those who bring reusable items, participate in on-site conservation activities, or travel using eco-friendly transportation. Highlight these incentives in your marketing materials to attract environmentally aware travelers and build a community of like-minded guests who value and support your green initiatives.
Glamping amenities. List of things to do to upgrade your glamping business and make bigger glamping profits.

5 Make Or Break Factors That Will Determine Your Income On The Glamping Market

1. Tent Type

Running a successful glamping business depends greatly on the tent type you have to offer. This is also a big factor in determining what kind of business model you should choose.

Tent type doesn’t necessarily determine the type of glamping you offer. A lavishly furnished treehouse can be considered luxury glamping. 

Your main focus should be researching the renting cost of the type of tent you offer. It’s important not to overcharge or undercharge your customer. 

2. Location

Location is extremely important in determining your earnings in the glamping industry.

Being located near a national park, ski resorts or hiking trails is what could be drawing the crowds in all year round.

On the other hand, tourists look for easily accessible accommodation. Good roads and parking spots are usually a concern for travelers when choosing their glamping stay.

How To Increase Your Revenue?

Does your location draw tourists in only seasonally? Here’s a fresh idea for you! You could offer event venue services. Register and market your accommodation as available to rent for events. Perties, weddings or teambuildings. This could draw potential guests in during the low-season months!

3. Number Of Bookings You Get Per Month

Your revenue is sure to fluctuate from month to month. This is related to the number of bookings you get. It is completely normal. 

The number of units you offer is also a factor in this equation. 

How To Increase Your Revenue?

Are you trying to get your bookings up? Partner with a company that offers various activities like hiking tours or car rentals in the area. You can link to each other’s websites. An accommodation that offers activities besides just a place to stay will be more interesting to potential customers. 

Besides this, using a tool like a channel manager can help you manage your platform presence. Watch closely which platform brings you the most customers monthly. After that, it’s only a matter of research on how to increase your traffic on each platform.

We have a blog on this subject.

4. Operating Costs

Operating costs will affect your prices and earnings. Watch out for these key expenses: 

  1. Cleaning: Regular cleaning is essential but can be expensive.
  2. Laundry: Costs for washing linens and towels can add up.
  3. Marketing: Spending on ads and promotions helps attract guests, but keep track of these costs.
  4. Maintenance and Repairs: Regular upkeep and fixing issues can be costly. Plan for these expenses to avoid surprises.
  5. Insurance: Protecting your business with insurance is important but can be a significant cost.
  6. Taxes: Be aware of your tax obligations to avoid penalties.
  7. Utilities: Water and electricity bills can vary. Monitor and manage usage to keep costs down.

By keeping an eye on these expenses, you can better control your costs and improve your profitability.

Operating costs of a glaming business. Ways to increase glamping revenue

5. Ameneties You Offer

When you start a glamping business, you know it’s not just about creating a place for someone to spend the night at. It’s making sure guests want to spend time at your accommodation.

The more amenities you offer, the bigger your revenue is going to get.

How To Increase Your Revenue?

Upgrade your amenities and facilities. Some of the amenities glampers love are:

✅ Kitchenettes

✅ Internet Access

✅ Bathtubs

✅ Bars

✅ Televisions

✅ Swimming Pools

Try offering anything that could create an unforgettable experience for them.

Luxury glamping bell tent and yurts. Advice on how to upscale your glamping business.

Top 9 Tips On How To Increase Your Revenue Potential

1. Explore Dynamic Pricing Options

The ever-changing hospitality business calls for a flexible pricing approach. Adjusting rates seasonally allows you to capitalize on high demand during peak times while maintaining steady profits in slower periods.

This requires a careful review of your pricing model to align with regional peak travel times, ensuring you maximize revenue without deterring guests during the off-season.

2. Reduce Costs Without Sacrificing Quality

Every cost-reducing strategy first needs to be weighed with how it affects the guest experience. As a glamping business owner, you should always prioritize the quality of guest experience. This drives your pricing power, after all. 

Analyze your utility costs, as they offer a great opportunity for savings. Consider switching to solar panels or energy-efficient appliances, reducing long-term expenses without compromising guest comfort or your site’s eco-appeal.

Next, review your supply chain. Are you getting the best deals without sacrificing quality? Negotiating bulk discounts or exploring cost-effective alternatives can save money while supporting sustainable practices.

Finally, regular maintenance prevents costly repairs, preserving your site’s high standards and prolonging the lifespan of amenities.

3. Upsell And Cross-sell

Upselling isn’t only about increasing your revenue stream, but also about creating personalized experiences for your guests.  Getting to know your guests and giving them options is what will make them feel valued.

Comparing upselling and cross-selling in glamping. Tips on how to increase your glamping site profits.

Successful upselling relies on time and relevance. Make sure your employees are offering upgrades upon booking or arrival. At this moment guests are the most interested in enhancing their stay. 

Cross-selling is about offering other complementary products. Making dining experience bundle deals or luxury spa offers can be a good idea to boost your business. 

A great tool that can help you with this is a Guest App.

We’re shining the spotlight on OTA Sync’s Guest App.

Ensuring guest satisfaction and more opportunities to upsell, a Guest App is a technological step in the right direction.

4. Streamline Operations For Efficiency

Achieving operational excellence often starts with simplifying and standardizing processes. By eliminating unnecessary steps and reducing complexity, you can ensure that each part of your business operates at peak efficiency.

This emphasis on streamlining helps lower costs and boost productivity, and ultimately enhances profitability by getting more done with fewer resources.

5. Include Add-on Services

To boost your glamping business profits and stay competitive, you need to find new ways to make more money. Adding extra services can create new revenue opportunities and fit well with your overall business plan. Some strategies are particularly effective at increasing profits and improving your services.

To boost profits, carefully plan how you add new services. Make sure each new service fits well with what you already offer. Understand your customers and what they want. Look at trends and preferences to find services that will attract them and increase revenue.

Examples include exclusive workshops, extended warranties, or personalized consultations. Focus on making these services high-quality and relevant for success.

6. Profit Margin Management

Managing profit margins is vital for running a glamping business successfully. It’s not something you do once, but a process that requires constant review and adjustment. By staying on top of this, your business can not only survive but thrive, even with seasonal changes and shifting customer preferences.

To keep a clear picture of your finances, it’s important to have a strong system for regular reviews. These reviews help you make smart changes to your business when needed. Whether you do them monthly or quarterly, check your income, balance sheet, and cash flow to stay aware of your financial situation.

The old saying goes: “If you don’t know your numbers, you don’t know your business.”

7. Adopt Technology Solutions

Using advanced technology can automate routine tasks, provide key data insights, and connect different parts of your business. Tools like property management software and AI can simplify complex tasks and support better decision-making, which helps you stay competitive and boost profits.

In short, combining streamlined processes with smart technology helps you achieve and maintain operational excellence, fostering continuous improvement and long-term profitability.

We’re shining the spotlight on OTA Sync’s all-in-one solution.

OTA Sync can greatly improve your operations by linking your Property Management System (PMS), booking engine, and channel manager. By automating data updates across these systems, OTA Sync streamlines bookings minimizes errors, and ensures real-time availability across all platforms. This seamless synchronization simplifies management tasks, improves accuracy, and boosts efficiency, ultimately leading to better decision-making and increased profitability.

8. Scale Your Glamping Business

Before expanding your glamping business, it’s important to create a clear business plan. Research the market, understand your target customers, and find what makes your site special. A solid plan helps make sure your business meets both market needs and your financial goals.

To attract more guests and grow your customer base, try offering different types of accommodations. You could add options like treehouses, yurts, or luxury tents. Having a variety of choices can bring in more visitors and boost your income.

9. Monitor Guest Feedback

As a glamping site owner, adapting to market changes is essential. Markets shift, new competitors appear, and guest expectations change—your success depends on your ability to keep up. Use customer feedback to improve your services and stay ahead of trends.

✅ Watch social media and review sites to see what guests are saying.
✅ Look at booking patterns to predict changes in demand.
✅ Stay updated on industry trends and innovations.

Managing profit margins and regularly reviewing your finances will help keep your business sustainable and profitable. Listening to market changes and customer feedback is key to running a successful site.

We have a blog on enhancing guest experience in your vacation rental.

Glamping tent with a view. How to increase your revenue as a glamping business.

Conclusion

In conclusion, boosting your glamping business revenue means using smart strategies and good marketing. Expand your offerings, streamline operations, and use the right marketing channels to attract more guests and increase profits.

Adjust your pricing, add unique experiences, and improve your online presence. Small changes can lead to big results, so review and refine your strategies regularly for long-term success.

How OTA Sync Can Help

OTA Sync is a cloud software solution for all hotelier needs.
Automating most of the tasks needed for running hotels, private rooms, or campsites, OTA Sync offers a unique opportunity for hoteliers with their all-in-one solution. Our clients report seeing an increase in revenue and fewer hours spent on doing manual tasks. Their employees were able to focus on creating the best experience for their guests, which tourists greatly appreciated.

✅ The Property Management System offers a top-of-the-line, quick and easy solution, with a soothing layout and intuitive features.

✅ Through a modern-designed Booking Engine allows the guest to make a reservation through the facility’s website, in real-time.
✅ Channel Manager connects all OTA’s channels via a single control panel which prevents overbooking and booking errors.
✅ The Guest App offers quick check-ins, tailored recommendations, and instant notifications, ensuring a unique and seamless experience for every guest.


OTA Sync software is suitable for medium and small hotels, boutique hotels, hostels, guesthouses, and apartments. The company has more than 2.000 satisfied users in 17 countries worldwide.

The software contributes to saving time and costs, increasing the number of reservations, and facilitating communication between the sales and reception departments.
A mobile app is also available for iOS and Android users, for even faster and easier management, from anywhere.

Cloud VS On-premise PMS: Comparison To Choose The Right One

Posted on by Andjela Toncev

Choosing the right property management system for your accommodation can be essential for a successful business. With so many choices out there, it can get a bit overwhelming.

In this blog, we will help you make an informed decision on choosing the right one.

Buckle up and get ready to read up on the comparison of Cloud PMS and On-site one.

Let’s jump right on it.

1. What Is Hotel Management Software?

So we’re on the same page, let’s define PMS first.

PMS software has evolved the hospitality industry by replacing the old-fashioned paper-intensive way of managing accommodations. Features like a booking engine or channel manager prevent human-made errors like overbooking. 

It doesn’t only help with the front desk operations like booking reservations or guest check-in and check-out. It constantly evolves and helps hoteliers manage all aspects of their property. 

Hotel management software also automatizes most manual tasks and helps employees focus on creating a personalized guest experience. 

2. Types of PMS

The two main types of hotel management software you can come across are:

✅On-site property management system

This system is distinctive in the way it stores data. An on-site server is required for this type of software to function. 

Its maintenance is left up to the hotel. In-house IT support is required to maintain functionality.

✅Cloud-based PMS

This type of software doesn’t require an on-site server and is connected to the internet. It is accessible through most devices in the accommodation and has lower maintenance costs.

Main differences between cloud-based software and on-site property management system to help hospitality proffessionals choose the right one.

3. 7 Main Differences To Consider

1. Installation

Cloud-based System Installation

This type of management software is installed through the internet and can be accessed through any device once an account is made. Data is stored by the vendor, in other words outside of the hotel. 

Maintenance and security fall on the PMS provider. 

Keep in mind- a solid internet connection is required for this type of system to function properly.

On-premise System Installation

Unfortunately, the process of installing this type of system is a bit more complicated.

Firstly, it needs to be manually installed on every device it will be used on. Data is stored in a server that would be located somewhere on the premises. Don’t forget about other backup servers.

Protecting and storing data becomes the sole responsibility of the hotel. 

2. Technical Requirements And Maintenance

Cloud-based Solution Requirements

This one is hands-off.  Forget about servers or backups, everything is hosted by the vendor here. 

All the hotel would need is good internet access and they would be good to go.

Don’t take this too literally, tho. You would still need a desktop or two around the office. The main draw of cloud-based PMS is that it doesn’t require investment in hardware. 

On-premise Solution Requirements

A lot has to be taken care of so this PMS solution can function properly. Some of the hardware that is required is: 

  1. A data server
  2. Back-up servers
  3. A terminal server(for accessing from different locations)
  4. A compatible operating system on all workstations
  5. Dedicated workstations for external systems
  6. Back-up hard drives

Man, that’s a lot. Apart from investing in so much hardware and storing it all on the premises, you would require in-house IT expertise. 

Requirements of on-premise property management system. Comparing cloud-based and on-site PMS.

3. Data Security

According to the latest 2024 investigation report, cyber security risks are at an all-time high. It was reported that 14% of attacks were due to exploiting initial access step vulnerabilities. In addition to that, 62% of attacks involved ransomware or extortion. 

Data security is extremely important in the hospitality industry so consider this factor when choosing hotel software.

Cloud-based PMS Security

Providing security for your data is the responsibility of the vendor when using a cloud-based system. Your employees still shouldn’t click on any links sent to them by a Nigerian prince leaving them an inheritance.

Jokes aside, robust measures are implemented on this kind of software that make sure having data breaches is next to impossible. In many cloud-based systems, all data is hosted in multiple data centers which ensures that even if one data center fails, there is a backup. 

On-premise PMS Security

With this kind of system, security is the property’s responsibility. Here are some steps the property can take to keep their data secure when using this PMS system:

  1. Installing anti-virus programs
  2. Securing private networks
  3. Restricting access to server rooms
  4. Manual data backup processes
  5. Implementing backup servers and generators

While it might feel safer to store all data on your own hardware and call it a day, this can represent a big risk. In case of fires or floods, this hardware can be damaged and pose a nightmare for your hotel. 

4. Cost Of Investment 

When debating operating costs, we believe it is important to take into consideration time as well as money. Saving time for management as well as front desk staff can be as important as saving on expenses. 

Cloud-based System Costs

Cloud hotel PMS usually charges on a monthly subscription and based on the number of rooms. While this expense can add up over time, it is important to consider other things that your money isn’t going towards. 

With no hardware onsite, there are no maintenance and update costs. Usually, on-premise software licenses can be costly and there could be additional fees if you want to add more workspaces in the future. Additional security costs may be something you invest as well to keep your server room secure. 

Taking into consideration time as well as the biggest currency, cloud PMS offers peace of mind. With no more endless wires and constant need for the upkeep of this system, hotel staff can focus more on the guests. You also don’t need to be a tech mogul to figure out how to use this software. All the technical stuff is taken care of by the vendor. 

On-premise System Costs

The reality is that this type of hotel property management system isn’t designed for medium-sized or small hotels. This sort of system is considered to be a capital expenditure so many properties can’t afford it at all.

Some of the biggest fees you would face when choosing this type of hotel management system are:

  1. Software license
  2. Annual maintenance fees
  3. Hardware and IT costs

This type of software might require more work and time invested towards maintenance and learning the system. 

6. Ease Of Integration

Other software like POS systems or accounting software might be needed to run your property. Having them integrated with your hotel management solution is essential for running your business smoothly. 

Cloud-based Property Management System Integration

This one is usually the easiest solution. While many come already integrated with other partnering software solutions, integration is pretty seamless. Due to open APIs and common Web standards, cloud-based software is easily integrated with external solutions. 

On-premise Property Management System Integration

While on-premise hotel PMS solutions allow integration with other software, this process is very complex. It would usually require manual technical work as well as additional hardware.

💡Shining the spotlight

When it comes to integration, we’re shining the spotlight on OTA Sync cloud-based hotel management software that has partnered with many external software and offers easy and quick integrations with new external solutions.

6. System Accessibility And Mobility

Cloud-based PMS Software Accessibility

Because this system is deployed online, it can be accessible via a secure login on any mobile device from anywhere. The only requirement is a good WiFi connection. The cloud solution is a clear winner in terms of accessibility as this can not be matched by any modern on-site PMS.

On-premise PMS Software Accessibility

While it is possible to access the system remotely with this kind of solution, it is again, not as easy. This kind of extravagance would require additional technical setup and would also depend on the server workload. A clear loser in this category, unfortunately. 

7. Updates And Upgrades

Cloud Property Management Upgrades

This type of hotel PMS offers updates that are usually free and easily installed. This means that the software is always up to date. A good advantage is that this doesn’t require any technical knowledge from the hoteliers or additional hardware.

On-premise Property Management Upgrades

The biggest drawback to upgrading on-premises PMS is that it can be quite expensive. Software updates can also sometimes mean hardware updates. 

4. Wrapping it up

Deciding on the right solution to run hotel operations smoothly asks for many factors to be taken into consideration. Based on this comparison, a clear winner is the cloud-based hotel management system. 

By lowering costs and offering more flexibility and accessibility,  cloud-based hotel PMS is a modern solution that is becoming the norm in the hospitality industry. While both have pros and cons, on-premise and cloud PMS have a distinct difference in performance and maintenance needs.

Saving time is also a big factor where cloud systems take the win which is essential for running a successful hotel business. 

5. How OTA Sync Can Help

OTA Sync is an all-in-one cloud-based software solution for managing hotels and apartments. Because of cloud-based technology, costs are drastically reduced, daily tasks are automated, and the overall efficiency and revenues of the property are increased.

OTA Sync software is suitable for medium and small hotels, boutique hotels, hostels, guesthouses, and apartments. The company has over 2.000 satisfied users in 17 countries around the world.

There are four complete solutions for managing hotels and apartments:

For a free trial, click here.

Keep Learning

  1. Channel Manager vs PMS – What’s the Difference?
  2. How To Reduce Hotel Operating Costs
  3. Virtual Credit Cards: Everything You Need To Know

Top 4 Hotel Trends You Should Know In 2024

Posted on by Marija Glavonjić

As the hospitality industry continues to evolve and adapt to changing guest preferences and new technologies, staying on top of emerging trends is crucial to maintaining a competitive edge.

Thus, it would be beneficial to keep an eye on new trends to improve service quality and adapt to the needs of modern travelers.

Curious to discover the top 4 hotel trends in 2024?

Let’s get started, then!

Top 4 Hotel Trends To Watch For This Year

1. Implement Contactless Technology

Adding contactless solutions to your hotel’s tech stack is about more than following the latest trends. 

It’s also about streamlining your hotel’s operations and enhancing guest satisfaction. 

1.1. Enable Mobile Check-Ins

Mobile check-in options allow your guests to check in to their rooms and complete pre-arrival procedures using their mobile devices without visiting the front desk. 

These options offer:

  • Convenience, 
  • Efficiency, and 
  • A personalized guest experience, benefiting both you and your guests.
Key Benefits of Mobile Check-Ins

? Convenience

Guests can bypass the front desk queues, save time and complete the process at their convenience, whether en route to the hotel or upon arrival.

? Contactless Experience

Mobile check-in promotes a contactless check-in process, reducing physical touchpoints and promoting health and safety measures, which is particularly relevant in a post-pandemic travel environment.

? Personalization

Guests can select room preferences, view upgrades, and access special offers, enabling a more personalized and tailored stay experience based on their preferences.

guests-preferred-devices

? Efficiency

Mobile check-in automates the check-in process, reduces wait times, minimizes paperwork, and enhances staff productivity.

By doing so, your hotel staff can focus on guest service and other tasks.

? Upsell Opportunities

You can use mobile check-in platforms to promote room upgrades, amenities, and additional services to guests during check-in and drive incremental revenue.

? Data Insights

Mobile check-in options provide valuable data insights into guest preferences, 

booking patterns and behavior, enabling you to:

  • Analyze guest data, 
  • Personalize marketing efforts, and 
  • Optimize operational strategies to meet guest needs effectively.

Mobile check-in options offer a win-win solution for both you and your guests.

OTA SYNC’s Guest App is a comprehensive solution that allows your guests to:

  • Do a smooth mobile check-in quickly.
  • Obtain all the necessary information about hotel rules and policies.
  • Get answers to the most common questions via our Ask Concierge feature within the app.
otasync-app-preview
  • Enhance their stay by offering upselling options, such as gourmet dinners or luxury spa days.
  • Navigate the stay and get instant reservation updates.
  • Personalize their invoices by selecting and customizing billing details for easier expense monitoring and transparency.

1.2. Transform Your Rooms Into Smart Rooms

Transforming hotel rooms into smart rooms involves integrating technology and automation to enhance guest experiences and improve efficiency.

Besides your hotel’s size and budget, another determining factor in choosing the right solution is the profile of your typical guest.

Therefore, “use” your guest persona to decide which smart features will add value. Later, as your hotel grows, you can gradually incorporate more smart tech.

Thus, depending on the above factors, here are some solutions you may want to implement:

? Smart Room Control —  A central control system or mobile app that allows guests to: 

  • Adjust thermostats, lighting, and other room settings, 
  • Request services, and 
  • Access hotel information from their smartphones or in-room tablets.
smart-room-control-preview

? Smart Connectivity — Provide various solutions for work, entertainment, and communication purposes, such as:

  • High-speed Wi-Fi, 
  • Wireless charging stations, 
  • Smart TVs with streaming services,
  •  Bluetooth-enabled speakers, etc.

? Smart Keys — Come in various forms, including keycards, key fobs, smartphones with digital keys, etc., and provide temporary or time-limited access for specified durations.

? QR Codes — QR codes placed around the room and the hotel offer a handy way to share practical info, such as:

  • House rules, 
  • Restaurant menus, 
  • Digital maps to navigate around the hotel,
  • Upselling offers
  • Room service
  • Direct contact with the front desk, etc.

? Contactless Payments — Implement a POS system to process payments, track inventory, customize menu, etc.

OTA SYNC has a fully integrated payment gateway that instantly processes transactions and allows multiple payment methods.

Thus, you can pay with debit and credit cards, digital wallets, etc.

Since we operate in over 150 countries, the system allows payments in multiple currencies and updates the exchange rate daily.

Furthermore, our OTA Payments tool also automatically charges virtual credit cards from OTAs such as Booking.com, Expedia, Hotelbeds, etc., in a secure way.

otasync-features

Another great perk of using OTA Payments is that it integrates with multiple POS systems, thus providing comprehensive payment solutions.

2. Embrace Direct Bookings

According to the H2c’s 2023 Digital Hotel Operations Study, direct bookings continue to increase. Last year, they accounted for 33% of total bookings.

Furthermore, although most bookings still come from OTAs, the numbers are down compared to the previous years.

So, what makes direct bookings grow in popularity?

The biggest “culprits” for this trend are the quality content on your website and loyalty offers, as well as an increasing guests’ interest in using smart, flexible systems.

With most of the upselling happening during the booking process, direct booking provides ample opportunities to boost ancillary revenue.

booking-upselling-statistic

But there’s even more to direct booking. In addition to reducing your dependency on OTAs and the commission fees, you can collect more guest data.

Most OTAs keep this type of data to themselves. 

However, when you collect data, you can leverage the info to personalize the guest experience and create more tailored offers to align with your guests’ wishes and needs.

Our Booking Engine provides a user-friendly interface so your guests can check room availability, view pricing, and complete secure bookings in real time, at their own pace.

? Moreover, with various booking widgets and availability calendars in more than 15 languages, you get a centralized platform for an easy overview across all channels.

otasync-centralized-platform

? Additional customization options enable you to change logos and colors and tailor the appearance of your booking forms, emails, invoices, and general settings.

? The system is flexible and comes with plenty of options to automate your operations while catering to your guests:

  • Different price lists per accommodation facility, unit or a person with a centralized view.
  • Upselling opportunities, special offers and packages, promo codes, etc.
  • Automated city tax and VAT, depending on the region and market.
  • Extra services, such as extra beds, cots, dry-cleaning, etc.
  • And many more.

3. Tap into The Bleisure Travel Market

If you’ve never heard of bleisure travel, it’s high time you opened your hotel to that possibility.

Blesiure trips, as the name suggests, combine business trips and leisure, creating additional benefits for the hospitality industry.

us-bleisure-travel-market

Although the above stats focus on the US market, bleisure travel is a global phenomenon and an important revenue aspect for other markets.

Business travelers love adding a few extra leisure days to their business trips, especially if their family or friends can join them.

Again, the figures speak for themselves if you look at the statistics.

bleisure-travelers-statistics

So, how can you leverage this rising trend? 

Provide incentives for companies whose employees stay at your hotel and enable:

  • Special discount prices for extended stays
  • Benefits of loyalty or reward programs
  • Additional perks, such as complimentary room upgrades, late check-out, spa sessions, etc.
  • More personalized offers based on the guest data you’ve collected. For example, guided tours, visits to local attractions, restaurants, markets, etc.
  • High-quality wi-fi and co-working space or a conference room.

4. Opt for Eco-Friendly and Sustainable Solutions

According to Booking.com’s Sustainable Travel Report, an increasing number of travelers, 76 % to be more precise, want to travel more sustainably.

Thus, implementing green practices and sustainability has become a great deal within the hospitality sector, which should lower the carbon footprint.

? Energy Conservation

  • Install energy-efficient lighting such as LEDs, motion sensors, and automated controls to reduce electricity consumption.
  • Use renewable energy sources like solar panels or wind turbines to generate clean energy on-site.
  • Implement energy management systems to monitor and optimize energy usage in guest rooms, common areas, and back-of-house operations.

? Water Management

  • Install low-flow fixtures, dual-flush toilets, and water-saving showerheads to reduce water consumption.
  • Implement water recycling systems for irrigation, landscaping, or non-potable water usage. 

? Waste Reduction

  • Partner with recycling companies and incorporate recycling programs throughout the hotel for paper, glass, plastic, and other recyclable materials.
  • Minimize single-use plastics by providing reusable alternatives, such as refillable amenities and water bottles.
approaches-to-minimize-waste-generation
  • Compost organic waste from kitchens and food services to reduce landfill waste and promote sustainability.
  • Do smart meal planning to reduce food waste, and add more vegan and vegetarian options to your menu since this food type can contribute to 75% less climate-heating emissions.

? Go Green

  • Team up with local organic suppliers, farmers, etc., and support the local economy by opting for organic and fresh products.
  • Use eco-conscious cleaning products, linens, and furniture made from recycled or sustainable materials.
  • Offer eco-friendly activities, tours, and experiences that promote environmental education and conservation efforts.
  • Participate in tree planting programs, energy efficiency projects, or renewable energy investments to offset carbon emissions.

Besides obvious benefits to our planet, supporting environmental initiatives can enhance your brand reputation and let you tap into a growing eco-friendly guest base.

Wrapping It Up

Although digitalization in the hospitality industry is integral to adding value to guests’ stays, hotel chains still haven’t fully embraced digitalization regarding guest experience.

Thus, it leaves plenty of space for improvement and personalization.

OTA SYNC, a robust hotel management software, can provide you with digital tools to automate every aspect of hotel operations and overall guest experience.

This way, you can get a head start and solve the biggest challenge in digitalizing operations — system integration.

How Can OTA SYNC Help You Digitalize Your Hotel?

OTA SYNC, an all-encompassing hotel management system, helps you:

? Get more direct bookings via its fully customizable Booking Engine to align with your brand and offer your guests live availability and rates, upsell options, etc.

? Manage reservations, room assignment, check-in, and check-out processes from a centralized place.

? Integrate with point-of-sale systems, ERP solutions, and reporting tools to get a comprehensive overview of the hotel’s performance.

? Update room availability, rates, and bookings in real-time, ensuring consistency across multiple OTAs and booking platforms.

otasync-room-availability

? Efficiently control room distribution and avoid overbooking or underselling with automated updates

? Streamline the planning and execution of events and banquets, track event details, manage reservations, and generate invoices.

? Enhance the operations of your hotel’s spas, wellness centers, and fitness facilities with features such as appointment scheduling, client management, and resource allocation.

? Manage housekeeping via the centralized platform for efficient task assignment, real-time updates on room status, and seamless communication among housekeeping staff.

otasync-report-feature

? Directly communicate and chat with guests that book over Booking.com, Airbnb, and VRBO from a unified inbox, so you won’t miss messages again.

? Automate multiple payment options and instantly process transactions.

And the list goes on.

Want to see OTA SYNC in action?

Try OTA SYNC for free and take your hotel and guest management to the next level.

Keep Learning:

10 Ways To Improve Your Hotel Business In These Challenging Times

11 Proven Strategies to Boost Your Hotel’s Revenue

10 Best Hotel Guest Apps for Your Business

How Can Hotel Management Software Help You Improve Your Business

Posted on by Marija Glavonjić

A common misconception is that if you run a small hotel, you can do everything on your own and that you don’t need much technology to run your business.

This can’t be further from the truth—Small hotels face the same challenges as their bigger counterparts, just on a smaller scale.

You also need to manage reservations and ensure efficient daily operations while catering to guests’ needs and satisfaction, right?

The key to successfully streamlining these processes lies in leveraging powerful tools, such as hotel management software.

Not sure if you’d benefit from it? Read on to find out more about this robust software for small hotel management.

Let’s dive in!

What is Hotel Management Software(HMS)?

Simply put, hotel management software helps you streamline your daily operations.  

It brings together different hotel departments and services in one place, acting as the central hub for all hotel activities.

hotel-management-software

Hotel management software covers all hotel front and back office hotel operations, such as:

  • Reservation management, 
  • Room assignment, 
  • Housekeeping management, 
  • Point of sale (POS) integration, 
  • Billing and invoicing, 
  • Guest management, and
  • Reporting and analytics.

Thanks to its robust functionalities, automation of the hotel operations leads to faster and more accurate task completion. 

8 Main Types of Hotel Management Software

Hotel management software comprises multiple solutions for the seamless running of your hotel. Each solution caters to different aspects of hotel operations:

✨ Property Management System (PMS)—Represents the core of hotel operations, managing tasks like reservations, check-ins, check-outs, room assignments, billing, etc.

✨ Booking Engine—Enables guests to book rooms directly through your hotel’s website, eliminating the need for third-party booking platforms.

✨ Channel Manager—Conversely, the Channel Manager helps you manage your availability and rates across various OTAs and booking platforms to maximize reach.

types-of-hotel-management-software

✨ Customer Relationship Management (CRM)—Helps you track guest preferences, manage loyalty programs, and personalize guest communications.

✨ Revenue Management Software—Assists you in optimizing pricing strategies based on demand, occupancy rates, and competitor pricing to maximize your revenue.

✨ Point of Sale (POS)—Handle transactions at various hotel outlets such as restaurants, bars, gift shops, etc.

✨ Housekeeping Management Software Streamlines housekeeping operations by assigning tasks to staff, tracking room cleanliness status, and ensuring timely turnarounds.

✨ Inventory Management—Helps efficiently manage and track hotel assets, supplies, and consumables.

? ProTip:

Although initially, you may not need all the options but rather a single functionality, it would be a good idea to immediately look for software for small hotel management that comprises all or most of the functionalities.

As your business grows, so will the demand, and being able to implement the system to digitalize your hotel’s operations immediately, will give you a competitive advantage.

For example, with OTA SYNC, you can address the full hotel management rather than a single functionality.

This way, you’ll get a clear overview of all the operations without switching tabs or using separate tools to achieve the same.

How Can Hotel Management Software Improve Your Business in 8 Amazing Ways?

Instead of just listing the benefits of the hotel management system, let’s get practical and check the actual ways in which the software can boost your hotel’s management.

1. Automate Operational Tasks 

Imagine the following scenario: a guest is checking out of a hotel room. 

Without the HMS, meaning without automation, the front desk staff would:

  • Manually update the room status, 
  • Check the minibar consumption, 
  • Calculate the bill and
  • Update the room’s availability for cleaning.

The emphasis here is on manually. However, with the HMS in place, here’s how automation would go:

✅ Room Status Update—When the guest checks out, the software automatically changes the room status from occupied to vacant in the PMS.

✅ Minibar Consumption— The system tracks minibar consumption and automatically adds these charges to your guest’s bill based on predefined rates.

✅ Billing—The system calculates the final bill for the guest, including room charges, minibar consumption, additional services used during the stay, and any discounts or loyalty points.

✅ Availability Update—Once the room is vacant, the HMS updates the room availability in real-time on your website, booking engine, and OTAs through the Channel Manager.

✅ Housekeeping Notification—The system notifies the housekeeping staff to clean the room, ensuring efficient turnover for the next guest.

The emphasis here is on automatically.

Thus, the HMS saves time, reduces human error, improves efficiency, and enhances the overall guest experience. 

Moreover, it allows your staff to focus on delivering exceptional service rather than getting bogged down in administrative tasks.

2. Minimize The Chance of Overbookings

Channel Manager, one of the cornerstones of hotel management software, ensures all your advertising channels, such as OTAs, GDS systems, and your website, are in sync.

What does that mean in practice?

When a guest books a room through an OTA, the channel manager instantly updates the room availability across all connected channels. 

For instance, if someone books a room on Booking.com, the channel manager immediately reduces the available room count on other channels and your hotel’s website.

Since the channel manager monitors real-time availability and automatically syncs changes across all channels, the risk of overbooking is minimal.

? Furthermore, you can even set thresholds for each room type. 

When the available rooms reach a predefined threshold, the system can stop further bookings for that room type to prevent overbookings.

? In case of any discrepancies or issues with inventory updates, the channel manager can alert the hotel staff immediately to address the problem promptly.

? ProTip:

OTA SYNC’s Channel Manager has a 2-way connection and integrates natively with the PMS and Booking Engine, so it syncs all prices and bookings across all sales channels and on your site.

3. Increase Online Visibility

The Channel Manager isn’t only handy for syncing all the booking info, but it is also a great asset for promoting your hotel online and expanding reach.

Thanks to its integration possibilities, the good Channel Manager can connect your property to a great number of OTAs, GDS systems, metasearch engines, etc.

role-of-the-channel-manager-in-hotels-distribution

? Advertising your hotel on high-traffic platforms will expand your reach and visibility, allow you to tap into new markets, and increase bookings and occupancy rates.

? Furthermore, multi-channel distribution allows you to integrate with international and niche OTAs, attract guests from different regions, and target specific traveler segments.

? ProTip:

With OTA SYNC, you can easily integrate with major OTAs to drive bookings from diverse sources and improve revenue streams.

For even more customization, you can use our iCal link generator to share calendar data smoothly across different platforms and apps.

4. Boost Direct Bookings

Another potent “weapon” for increasing your hotel’s booking rate is your website. 

The biggest perk is that you don’t have to pay any commissions, as you do for OTAs.

By the way, that doesn’t mean you shouldn’t use OTAs but rather combine all the resources you have for a maximal impact.

? But getting back to direct bookings—The Booking Engine allows you to create and customize the booking page to align with your brand and raise brand awareness.

benefits-of-booking-engine

? Furthermore, direct booking is also beneficial for your guests because they can immediately see availability for selected dates. 

Thus, they only need to fill in the necessary reservation data and book their stay in your hotel.

? ProTip:

OTA SYNC’s Booking Engine offers a user-friendly interface for visitors to check room availability, view pricing, and complete secure bookings in real time. 

You can also customize system branding with your logo and colors and customize booking forms, emails, invoices, and settings to make your brand recognizable.

5. Maximize Revenue

Same as the Channel Manager, the Booking Engine also has more than one functionality. 

Besides being an excellent assistant in sending direct bookings your way, you can use it as an additional source of revenue.

The Booking Engine enables you to upsell or cross-sell additional services and offer special promotions, discounts, promo codes, etc.

booking-engine-for-uspelling-and-corss-selling

? ProTip:

For example, OTA SYNC allows you to sell additional services or amenities and use promotional and discount codes to say “thank you” or attract new guests with promotional offers.

ota-sync-promotional-and-discout-codes

6. Streamline Financial Management

At the core of any hotel management software is automation. 

In addition to automation of everyday operations, the HMS also automates financial management by providing solutions to:

  • Generate various invoices directly from the system
  • Track expenses
  • Send payment reminders.

Furthermore, many hotel management systems integrate with accounting software, allowing for seamless transfer of financial data such as revenue, expenses, and tax.

? A great benefit regarding financial management is that the HMS can integrate with payment gateways.

They facilitate secure online payments, manage pre-authorizations, and process refunds efficiently to simplify payment handling.

? OTA Payments, for instance, is such a system—It allows you to instantly process transactions securely and automatically charge virtual credit cards.

As a result, you can add to the guest checkout experience.

Moreover, OTA SYNC operates in over 150 countries and supports multiple currencies, with automatic daily exchange rate updates.

7. Get Valuable Actionable Insights From Reports

Naturally, financial management is inseparable from analytics and reports. 

Thus, integrations with accounting systems facilitate financial reporting and ensure consistency between operational and financial records.

Furthermore, the HMS reporting functions provide insights into revenue performance, occupancy rates, average daily rate (ADR), and total revenue generated per period.

Besides revenue reports, the HMS generates detailed financial reports, including profit and loss statements, balance sheets, cash flow statements, and occupancy reports.

All these reports should help you identify areas for improvement and make informed business decisions.

?ProTip:

Did you know that OTA SYNC offers advanced revenue, finance, and in-hotel reports for a comprehensive overview of your hotel’s financial health and performance metrics?

ota-sync-reports

Additionally, you can get any report by email at your desired frequency without logging on to the system and adjusting the parameters manually.

8. Improve Guest Communication

Hotel management software can significantly enhance guest communication because it enables you to:

  • Personalize interactions, 
  • Streamline messaging processes and 
  • Provide efficient ways to engage with guests before, throughout, and after their stay.

Even more importantly, it shows that going digital doesn’t have to mean going cold or impersonal.

Truth be told, I have the feeling that embracing digital methods has sparked our creativity to come up with tools to make guests feel at home.

So, how can you break the ice with your guests?

tips-for-good-communication-with-guests

? ProTip:

OTA SYNC’s Guest App checks all the boxes above and enables you to adapt to your Guests’ needs and personalize their stay by providing:

  • Quick check-ins, 
  • Tailored recommendations, and 
  • Instant notifications to create meaningful interactions and address their needs promptly.

What’s more, with automated welcome, thank-you, and a variety of other automated messages, you can enhance their overall experience from booking to post-stay feedback.

How Can OTA SYNC Help You Improve Your Hotel Management?

There is a special power in having greater and more flexible control over your hotel, knowing that you can:

  • Easily control all functions in the overview system and 
  • Use your time more efficiently.

OTA SYNC, an all-encompassing software for small and big hotel management, can do just that and help you:

? View all your bookings and multiple properties on a single dashboard to have real-time updates and status.

ota-sync-dashboard

? Handle recurring invoices, split billing, and invoicing for group bookings seamlessly to facilitate financial management.

? Benefit from dynamic pricing and optimize prices depending on seasonality, holidays, special dates, occupancy rates, etc., to maximize revenue.

? Rest assured knowing your sensitive data is secure due to our fully PCI DSS- compliant system, backed by tokenization, end-to-end encryption, and other security standards.

? And the list goes on.

Ready to test OTA SYNC?

Try OTA SYNC for free and uncover the ways to transform how you manage and grow your small hotel business.

Keep Learning:

Top Digital Transformation Ideas For Your Hotel

10 Ways To Improve Your Hotel Business In These Challenging Times

10 Must-Have Features of A Hotel Management System

Best Alternative To Cloudbeds

Posted on by Marija Glavonjić

Cloudbeds has been a popular solution ever since it hit the market back in 2012. 

However, with the times and demands changing in the hospitality industry, it can never hurt to check what new PMS solutions can bring to the table.

With so many options available, it can be hard to decide which one might work best for you.

We jump to the rescue with our curated list of 5 Cloudbed alternatives.

Whether you search for new features, more affordable pricing, or a more intuitive dashboard, we’re sure you’ll find a solution to your liking.

Let’s dive in!

Cloudbeds Alternatives To Check Today

Want to get a brief comparison of Cloudbeds alternatives so you can see which one piqued your interest most? ?

Take a look at our chart below.

cloudbeds-alternatives-overview

*All pros and cons are based on user reviews from Capterra and G2.

1. OTA SYNC

otasync-homepage

OTA SYNC is an all-in-one property management system that provides a full suite of features for streamlining and facilitating day-to-day operations.

It caters to all property sizes while offering robust automation features that span the major hotel management categories:

  • Channel Manager
  • Booking Engine
  • Property Management
  • OTA Payments
  • Guest App, and
  • Multi-property Hub.

Having such a rounded set of tools makes OTA SYNC a great asset for running your property and saving valuable time through automation.

Regarding integrations, OTA SYNC has a 2-way XML connection, with iCal and API possibilities, so you can smoothly sync your availability calendar across different platforms, including:

And speaking of OTAs, our tool also provides integrations with major OTAs, such as Booking.com, AirBnb, etc.

Key Features

✨Booking Engine

Boosts direct bookings and helps you minimize dependencies on OTAs. 

? Thanks to the OTA widget, you can fully customize the look of your Engine by applying custom branding and logos, colors, etc.

Furthermore, you can also customize emails with custom headers & footers, invoices and settings.

? Another great perks is that the Engine allows great flexibility, so you can change the price per unit or person, including special offers and vouchers, promo codes, etc.

? In addition, your guests are more in charge of the whole booking experience and process since they can:

  • Browse through your property, 
  • Choose the payment methods,
  • Arrange check-ins and arrival times, etc., all leading to a positive experience.
✨ Channel Manager

On top of great integrations and connecting possibilities, OTA SYNC’s Channel Manager lets you manage and update room availability, rates, and bookings in real time.

This robust capability prevents overbookings by syncing all the info across all the channels while ensuring consistency.

In addition, the Channel Manager has native integration with the PMS and the Booking Engine, enabling even better syncing across all OTAs’ sales channels and on your site.

otasync-channel-manager
✨ PMS Capabilities

OTA SYNC’s PMS provides a wide range of features and tools to streamline booking process and management.

? The highlight feature within the PMS module is undoubtedly the centralized dashboard, which allows you to have a central view of all properties, channels, and functions without switching tabs.

? Within this module, you’ll also find in-depth statistics pinpointing areas for improvement and providing insights into multiple categories: revenue, average revenue, occupancy by months, channels, etc.

? A vast collection of reports ranging from Maintenance and Housecleaning over Employee Stats and Manager reports to Lost and Found will provide a clear overview of your property’s performance and overall maintenance.

Pricing

OTA SYNC has 4 Premium Plans that depend on the number of properties and number of rooms you have.

The pricing starts at $69 monthly and includes 15 units.

otasync-pricing

OTA SYNC: Pros & Cons

Pros:

✅ Has a mobile app compatible with Android and iOS.

✅ Easy onboarding within a day, without needing external assistance.

✅ Has a multi-property dashboard so you can run and manage everything in one place.

Cons:

❌ No Online check-in and upselling features, but they are on their way.

2. Little Hotelier

little-hotelier-homepage

Little Hotelier is a hotel management software for B&Bs, guesthouses and small hotels, thus catering to smaller properties.

The tool provides features that streamline the booking process and automate everyday hotel operations.

Its core features revolve around Channel Manager, Booking Engine, and Front-desk software.

Regarding integrations, Little Hotelier might fall short compared to similar tools, but you can still choose from booking channels and metasearch.

In addition, Little Hotelier has an App Store feature, providing multiple apps spanning CRM, Guest Messaging, Room Control, etc.

Key Features

✨ Direct Booking Engine—Enables you to get direct bookings through your own website, social media or use LH’s booking engine as a direct booking webpage.

✨ Channel Manager—Allows you to set different pricing and distribution channels for each of your rooms, map rooms to specific channels, etc.

✨ Insights—Shows visual presentations of your property’s performance, competitors’ rates, rate parity reports, etc.

✨ Website Builder— Build a website by adding your logo, choosing your colors and fonts, and customizing your images and content.

✨ Mobile App—Compatible with iOS and Android so you can do check-ins and -outs, create and change reservations, receive online payments, set push notifications, etc.

Pricing

Prices start from €109 per month for 1 property. There is a 30-day Free Trial that excludes add-ons.

little-hotelier-pricing

Little Hotelier: Pros & Cons

Pros:

✅ Has a mobile app.

✅ Good for small property types.

✅ Easy to use despite complex onboarding.

Cons:

❌ Customer service doesn’t respond promptly.

❌ Hard to cancel a Free Trial.

❌ Complex setup.

3. Uplisting

uplisting-homepage

Uplisting is a vacation rental and channel management system that provides:

  • Revenue growth,
  • Operational and
  • Guest communication features.

Still, the main focus lies on the operational features that provide various client/owner statements, agreements, and lease options for easier management.

It connects with various apps and integrations that deal with property management, scaling and automation.

Key Features 

✨ Multi-calendar—Allows you to manage bookings, prices, availability and restrictions for all channels in one place.

✨ Unified inbox—Centralises guest communications, sends notifications for every new guest message, provides Saved Replies templates, etc.

✨ Automated guest messaging—Lets you create your own templates in your tone of voice, personalize each message with dynamic guest booking information, etc.

✨ Channel Manager—Provides real-time sync via direct API and XML integrations with Airbnb, Booking.com, and Vrbo.

Pricing

The pricing starts at $100 per month for 1 property and the Pro Plan offers a Free Trial.

uplisting-pricing

Uplisting: Pros & Cons

Pros:

✅ Provides direct API and XML integrations.

✅ Has a unified inbox.

✅ Provides various Owner/Client agreements and statements.

Cons:

❌ Doesn’t integrate with more niche and regional booking platforms.

❌ Only supports Stripe for direct booking.

❌ Is on the pricey side.

4. SkyTouch

skytouch-homepage

SkyTouch is a cloud-based PMS that covers multiple hotel management areas:

  • Rate management
  • Distribution management and
  • Customer relationship management.

In addition, it provides a set of tools to enhance the guest experience through personalized offers, in-app promotions, general messaging, etc.

Regarding integrations, SkyTouch offers CONNECT API to integrate with multiple CRM, CRS, distribution management, and other apps and tools.

Key Features

✨ Rate Management—Enables you to update rates and demand levels, assign last room availability, restrict the room type, etc.

✨ Front Desk Management—Allows you to view room availability, optimize room usage, and make and edit reservations from a single place.

✨ Distribution Management—Lets you manage availability, rates, inventory and restrictions across your OTA channels.

✨ CRM—Collects data and insights based on guests’ behavior and interests so you can create and send personalized confirmation, pre-arrival, and post-stay guest emails.

Pricing

SkyTouch has 3 Premium Plans, with pricing available after a free discovery call. There is no Free Trial.

SkyTouch: Pros & Cons

Pros:

✅ Provides API integrations.

✅ Has a variety of management tools and features.

✅ Easy to use.

Cons:

❌ Can glitch from time to time.

❌ Have to log out and back in for rate management and the admin dashboard.

❌ Changes in restrictions in Rate Management don’t always properly show in the Hotel OS side.

Cloudbed Alternatives: Which One Should You Opt For?

Choosing alternative options for any tool can be time-consuming and usually requires lots of experimenting and trial and error.

However, we hope our list of Cloudbed alternatives will provide a great starting point and narrow down an otherwise vast selection pool.

If you run a small property and don’t need more advanced POS features, Little Hotelier might be your cup of tea.

If, on the other hand, you cater more towards short-term and vacation rentals, Uplisting makes a logical choice.

But if you need an all-encompassing solution that caters to all property sizes and provides features for full hotel management, OTA SYNC should be your go-to solution.

Why Opt For OTA SYNC?

 OTA SYNC provides robust solutions and tools for managing hotel operations and catering to guests’ demands, thus ensuring a well-rounded experience.

Therefore, OTA SYNC can help you:

? Easily set up different tax and general settings that are market-specific, so you don’t have to worry about legal problems and law breaches.

? Do instant automated payment transactions in multiple currencies in over 150 countries in a secure way, thanks to OTA being fully PCI DSS compliant.

? View, manage and edit multiple listings from an easy-to-use centralized dashboard.

? And so much more.

Ready to take OTA SYNC for a spin?

Start your free trial today and transform the way you run and manage your property.

Keep Learning:

11 Tips to Manage Multiple Properties Effectively [Guide]

7 Opera Hotel Software Alternatives to Try in 2024

Smoobu vs. Guesty – Which One to Choose?

9 Functions of Property Management System To Choose the Right One

Posted on by Marija Glavonjić

Several things should be considered when discussing the functions of a property management system (PMS). 

A good PMS is just as important as having a great staff to manage your operations. 

It is crucial for managing reservations, check-ins, housekeeping tasks, and optimizing activities that generate revenue and room rates. 

Every hotelier’s dream is to streamline every part of their workflow, making your team more efficient and increasing revenue. 

By knowing what functions are needed, you can use technology to your advantage.

In this article, we’ll list some key functions to help you understand what your software should include to choose the right PMS for your business.

Let’s begin!

How Can a PMS System Help Your Business?

A property management system (PMS) is software that helps you organize, schedule, and manage your accommodation business’s daily tasks. 

Depending on the software, it can handle reservations, front and back office tasks, channel and revenue management, guest communication, maintenance, housekeeping, and so on.

While PMS software has traditionally been used by hotels, it is now used by various types of properties, including:

Your software needs will differ depending on the type of property you manage. 

Many PMS systems allow you to choose the modules and functions that best suit your property’s size and type.

The question is: Which modules and functions are best for you?

Let’s take a closer look at the key features and functions of a property management system.

9 Functions Of Good Property Management System

1. Reservation Management

Managing reservations is a key part of a property management system (PMS) because avoiding overbooking is crucial for keeping your business running smoothly. 

A good property management system (PMS) lets you handle guest bookings online. 

You should be able to easily handle online bookings, keep track of reservation details and special requests, and check room availability.

When picking a PMS, choose one that: 

  • Lets you automate tasks and manage reservations from any device, as modern hotel managers are often on the move. 
  • It provides you with a great design, so it’s easy to see and search for reservations based on different criteria to avoid missing details. 
  • For group bookings, ensure the system can handle large groups, including room blocks, sending booking links, and managing billing information effectively.

Pro tip:

With OTA Sync’s property management, you can easily manage your daily operations from one place.

Our multi-property dashboard allows you to easily manage multiple properties from a centralized dashboard.

Whether you run hotels, hostels, villas, rentals, or other properties, the dashboard shows all your properties and additional booking information.

2. Online Booking Engine

Selecting a PMS software with a booking engine that doesn’t charge commissions can be crucial for your hotel’s growth. 

It simplifies the booking process, helping you attract more direct bookings and lessen dependence on OTAs. 

This gives hotels more control over their inventory and pricing.

Besides that, it makes booking easier, reduces reliance on online travel agencies (OTAs), and increases revenue by avoiding intermediary fees.

With a PMS including a booking engine, integration concerns are minimized. 

Ensure the booking engine integrates smoothly with your website and social media, prioritizing fast loading and user-friendliness, particularly on mobile devices.

Pro tip:

With OTA Sync’s booking engine, you can allow your guests to see live availability and rates, along with special offers, to boost direct bookings on your website.

Just connect it with your website, set your offer and the information you want to show, and you’re ready to go.

3. Channel Management

A great PMS function that can help you improve your business allows you to share your inventory across online distribution channels and sync information with your PMS in real-time. 

A channel manager helps you increase your online visibility and bring more bookings and profit. 

Whether you need to update availability or change rates, you can do everything in your PMS and have it automatically updated across booking channels. 

What’s great is that new online bookings go directly to your PMS, so you’re always in control of your occupancy and can act quickly if needed. 

You should look for a channel manager with strong two-way connections to major online travel agents (OTAs) such as Airbnb, Booking, Expedia, GDS providers, and more.

Pro tip:

With OTA Sync channel manager you can easily manage all your listings from one place.

Just connect and synchronize your OTA channels, and you’re ready to go.

4. Payment Processing

If a PMS you’re considering lacks a payment processor or payment gateway that accepts various credit cards or integrates with a point of sale system (POS), you’ll need to handle payments manually. 

This involves tasks like reporting, reconciliations, and managing chargebacks, all of which increase the risk of errors when done manually and the amount of tasks you have to deal with.

Having an integrated payment processor with your PMS can help you simplify guest payments and accounting while also ensuring more accurate reports. 

It will help you remove the unnecessary tasks so you can focus on what you do best – running your business and improving your guest service.

Pro tip:

With OTA Payments, a fully integrated payment gateway, you can instantly process payments on automation with just a single click.

When your future guests make a reservation, they can easily and reliably pay the accommodation charges and other fees, such as taxes and extra services.

5. Housekeeping & Maintenance Management

When a property management system includes a housekeeping function, tasks like assigning room cleaning to the right staff and updating room status become easier. 

A housekeeping report is part of this functionality. 

It ensures that hotel rooms have an adequate supply of toiletries, soap, shampoo, and clean towels. 

This feature enables housekeeping staff to manage room status efficiently and ensure guests have the necessary bathroom supplies.

With the OTA Sync PMS, you can assign employees to clean specific rooms. 

Just create a maintenance report of what needs to be changed or cleaned, and you can easily print this report and provide it to your housekeepers. 

Once they’ve completed their tasks, you can update room statuses, simplifying guest check-ins.

6. Guest Management

Customized service plays a vital role in building customer loyalty within the hospitality industry. 

Guest profiles and engagement tools can help you customize your services to meet each guest’s preferences and requirements, ensuring that every guest feels valued and respected. This personalized approach enhances the overall guest experience, boosting the likelihood of repeat bookings and positive feedback.

Opt for a solution offering messaging functionality and upsell capabilities to streamline this process, deliver exceptional customer service, and increase revenue through upgrades and additional services.

By delivering personalized service, you can cultivate a sense of loyalty and belonging among guests, leading to increased customer loyalty and positive word-of-mouth referrals.

Pro tip: With OTA Sync, you can provide personalized services to your guests, optimize menu pricing, and attract them with upsells while driving more revenue to your hotel.

To make everything easier, you can also send them a confirmation email or an invoice directly from the app.

7. Revenue Management

Managing revenue is one of the most critical features because a hotel or any business can’t thrive without making money. 

A good PMS should simplify revenue management by helping you get direct bookings and increase profits by reducing costs. 

Look for reporting features that let you see and analyze if your strategy is effective.

With the ability to see and analyze results, you can easily tweak your revenue strategy as needed. 

This includes managing group rates, package deals, and customized rates.

8. Reporting and Analytics

Reports are fundamental elements of a property management system. 

They provide valuable data to enhance your property’s performance and help you make smart decisions.

Your PMS stores reservation details, rates, and occupancy data, making it easy to generate reports.

These reports cover various aspects of hotel operations, from revenue and occupancy rates to guest satisfaction and operational efficiency, providing a complete view of your performance.

Pick a tool that makes data management and reporting easy and lets you customize reports and access real-time data. 

With a cloud-based PMS, you can easily access this data, respond to demand shifts, adjust strategies, and optimize operations to boost revenue and efficiency.

Make sure the system lets you set target metrics so you can track progress toward your business goals.

Pro tip:

Imagine you’re advertising your properties using OTA channels such as Airbnb, Booking and others.

With OTA Sync Statistics, you can easily track your performance in real-time, create reports, and understand what channel brings you the most of bookings and revenue.

You can also analyze the performance Month over month and discover from which countries you have the most arrivals.

Based on this acknowledgment you can adapt your strategies, run Ads within those countries to maximize your bookings.

9. Integration Capabilities

Efficient communication with other hotel systems and third-party apps is essential for improving workflow efficiency. 

Modern PMS allows you to connect with various systems, such as POS (Point of Sale), CRM (Customer Relationship Management), and channel management platforms.

Ensure your PMS is equipped with numerous features and a user-friendly interface, which can significantly enhance operational efficiency and enhance guest satisfaction for modern hotels.

Pro tip:

You can integrate OTA Sync with various platforms easily and manage data or functions your customers have straight from the app.

Just choose to customize the native widgets we provide or use our API to develop your own solution.

Choose the Best Property Management System

Choosing the best property management system for your needs can be a crucial move in running your hotel business.

Not all property management software are the same. 

If you’re still unsure which PMS to choose, check out this article on the 7 Best Hotel POS Systems to help you choose the perfect solution for your business. 

Modern systems combine many functions into one piece of software to make managing guests and the hotel easier and smoother.

That’s how OTA Sync was founded – to help hoteliers and rental managers get everything their need for their rental property in one place.

Besides providing you with each of these functions, OTA Sync helps you:

  • Do Advanced Invoice Operations and split or merge them by item, room, guest, amount, etc.
  • Easily set up different taxes, adjusting to different markets to avoid legal disputes.
  • Do Fiscalization and automate communication with digital fiscal machines and Government tax.
  • Check the Cash Register at the start and end of each day to see revenue, deposits, withdrawals, and so on.

Ready to explore our free trial account before making a decision?

Sign up for a 14-day free trial and discover how OTA Sync can help you automate your hotel and vacation rental business today!